Privacy Policy

For Domu Retreat

Introduction

At Domu Retreat, we are committed to protecting the privacyand security of our guests and website visitors. This Privacy Policy explainshow we collect, use, disclose, and safeguard your information when you visitour guesthouse or use our services, in accordance with New Zealand privacylaws.

1. Information We Collect

We may collect personal information that you voluntarilyprovide to us when you make a booking, check in, or contact us. Thisinformation may include:

  • Name
  • Contact details (address, email, phone number)
  • Payment information
  • Identification documents (for check-in, asrequired by law)
  • Special requests or preferences

We may also collect non-personal information such as browsertype, operating system, and information collected through cookies when you useour website.

2. How We Use Your Information

We use your information to:

  • Process bookings and payments
  • Communicate with you about your reservation
  • Provide customer service and respond toenquiries
  • Comply with legal obligations
  • Improve our services and guest experience
  • Send you marketing communications if you haveopted in

3. Sharing Your Information

We do not sell or rent your personal information to thirdparties. We may share your information with:

  • Service providers who assist in operating ourguesthouse and website (e.g., payment processors, IT support), under strictconfidentiality agreements
  • Authorities, if required by law or to protectour legal rights
  • Other parties with your consent or at yourdirection

4. Data Security

We take reasonable precautions to protect your personalinformation from unauthorised access, use, or disclosure. Our security measuresinclude secure storage, access controls, and the use of encryption whereappropriate.

5. Retention of Information

We retain your personal information only as long asnecessary to fulfil the purposes for which it was collected, including forlegal and accounting requirements.

6. Your Rights

You have the right to access, correct, or request deletionof your personal information. To make a request, please contact us using thedetails provided below.

7. Cookies and Website Tracking

Our website may use cookies and similar technologies toenhance your browsing experience and collect usage data. You may choose todisable cookies through your browser settings, but this may affect websitefunctionality.

8. Changes to This Policy

We may update this Privacy Policy from time to time toreflect changes in our practices or legal requirements. The updated policy willbe posted on our website with the effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:

  • Domu Retreat, 370 Kaiteriteri-Sandy Bay Road,Kaiteriteri, 7197, NZ
  • info@domuretreat.co.nz
  • 0064 27 235 4443

This policy was last updated on 17 September 2025.